Request deletion of your OVERXXI Gate Pro data
Effective: 5 October 2026
OVERXXI Gate Pro accounts are created and managed by a business or workspace administrator. You can request deletion of your personal data even though account creation is not available inside the Android app.
How to submit a request
- Email privacy@overxxi.com with the subject “OVERXXI Gate Pro data deletion request”.
- Include the email address used for OVERXXI Gate Pro and the name of your organization or workspace. Do not send your password.
- We will verify your identity and, where applicable, your authority to request deletion of organization-managed data.
- We will confirm the outcome and any data that must be retained.
What is deleted
Subject to verification and legal or contractual restrictions, we delete or anonymize the requesting user’s account profile, authentication records and personal contact details. At the organization’s authorized request, we also delete associated workspace content such as project and site records, surveys, measurements, notes, configurations, quotations, photos and uploaded files.
What may be retained
Data belonging to an organization may remain where another authorized workspace user still requires it or where the organization instructs us to retain it. We may also retain limited billing, security, audit, fraud-prevention and legal records for the period required by applicable law or an active contractual claim. These retained records are restricted to those purposes.
Deletion timing and backups
Verified requests are normally completed in active systems within 30 days. Residual encrypted backup copies are isolated from normal use and expire according to the documented backup rotation, normally within a further 30 days. If a backup is restored for disaster recovery during that period, the deletion request is reapplied. We will tell you if a legal or contractual requirement changes these periods.
For more information, read the OVERXXI Gate Pro Privacy Policy.