Cancellation and Refund Policy
Final subscription terms are presented before a paid OVERXXI plan is activated. This page describes the intended general approach and does not override mandatory consumer or business rights that apply by law.
Cancellation
An authorised organisation administrator may request cancellation through the available billing controls or by contacting OVERXXI. Unless otherwise agreed, cancellation prevents the next renewal and access continues through the paid period.
Refund requests
Charges already incurred are generally non-refundable except where required by law, where a written commercial agreement provides otherwise, or where OVERXXI confirms a billing error.
Trials and retained data
Trial limits and expiry are shown in the product. When a workspace becomes read-only, existing data may be retained for the documented period so an authorised customer can upgrade or request deletion.
Billing support
Send billing questions to billing@overxxi.com with the organisation name and relevant invoice reference. Do not send full card details.